Where can I reach out for questions / concerns?
All customer concerns can be sent to email@example.com for a response within 1-2 business days.
When will my items ship?
- Pre-Orders: These items are expected to shipped an estimated 4-8 weeks after pre-orders close. Once pre-orders close, we immediately place the order for production / manufacturing. We will notify via email once these items have been produced and shipped! PLEASE NOTE: Due to COVID-19, shipping times may be take longer than estimated.
- Limited Quantities / In-Stocks: All limited quantity or 'in-stock' items will remain available for purchase until all sizes have been sold out. Certain items may be restocked due to demand. Orders will be shipped in 3-7 business days when in stock.
Washing / drying instructions?
All shirts, hoodies, etc are recommended for washing on cold, and hang-drying only. We typically use high quality, soft garments made with 100% cotton, machine drying may result in shrinking & fading.
Will my items ship separately or together?
If your order contains multiple items (consisting of pre-orders, in-stocks, or delayed items) - your order will ship once all items are in stock. If you wish to have your items to arrive on time, please make a separate order for any pre-order or delayed items or feel free to contact us at firstname.lastname@example.org for any questions!
Can I change or add to my pre-order?
Yes, provided it has not shipped, we can change or add to your order! For any questions or concerns about an existing order, please contact us directly via email at email@example.com.
Can I cancel my pre-order?
Pre-orders, or items that have not shipped yet require a 15% restock / cancellation fee. Please reach out to us at firstname.lastname@example.org for any questions related to cancellation.
Can I return my items?
Due to the limited nature of our products, we are unable to provide returns / exchanges on any limited edition or pre-order items - all sales are final. If your shipment is lost, damaged, or if you have any issues or concerns regarding your order, please contact us directly via email at email@example.com.
Does my purchase directly help CARCOSA?
Yes! This store is operated entirely by us. All proceeds go directly into funding our future endeavours: new music, merch, content, touring, and more.
Thank you so much for your support!